Our specialized team responds rapidly to security incidents to contain damage, perform digital forensics, identify the attack source, and restore operations — with full documentation for compliance and regulatory reporting.
What's included
- Emergency response to incidents (intrusion, ransomware, data leak, insider threat) via a rapid 24/7 escalation channel.
- Threat containment and isolation of affected systems to limit spread and stop data loss.
- Digital forensics (DFIR) across endpoints, memory, and network traffic, preserving chain of custody.
- Determination of the initial attack vector, breach scope, indicators of compromise (IOCs), and any personal-data impact.
- Eradication, recovery, and restoration of operations to a verified-clean state with confirmation the adversary is gone.
- Regulatory reporting and breach-notification support (SAMA / NCA / SDAIA) with a documented lessons-learned record.
Methodology & standards
Preparation: review the response plan, confirm contacts and authority, and pre-stage forensic collection tooling, following the NIST SP 800-61 lifecycle.
Detection and analysis: confirm the incident, establish scope and severity, and reconstruct the attack timeline from evidence and logs.
Containment: short- and long-term containment to isolate affected systems and cut attacker control while preserving evidence.
Eradication and recovery: remove malware and attacker footholds, close the exploited weakness, then restore services under heightened monitoring.
Lessons learned: a post-incident report with root cause, recommendations, and updates to playbooks and controls.
Deliverables
- An executive incident report in risk language, spelling out impact and the decisions the board must make.
- A detailed technical forensic report with timeline, attack vector, and indicators of compromise (IOCs).
- A documented evidence package with chain of custody, fit for legal and regulatory use.
- A prioritized containment, eradication, and recovery plan with an owner and timeframe per action.
- A draft data-breach notification ready for regulators (SDAIA / SAMA / NCA) where required.
- A lessons-learned report with hardening recommendations to prevent recurrence.
Regulatory controls it satisfies
Typical timeline
Available as a retainer with a contractual response-time SLA (typically one to four hours from notification) and immediate team activation; on-demand emergency response is also available without a prior agreement.
Common questions
What is the difference between a retainer and on-demand emergency response?
A retainer guarantees a contractual response time, activation priority, and prior knowledge of your environment; on-demand response is available during a crisis but starts after a rapid familiarization step and may be subject to team availability.
Do you handle ransomware and payment?
We focus on containment, forensics, recovery, and restoring from backups where possible; we do not execute ransom payments, but we advise on the associated risk and regulatory obligations.
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