We provide ongoing maintenance covering bug fixes, compatibility updates for new iOS and Android releases, and performance tuning. We monitor app stability and resolve issues before they affect users. We also ensure security vulnerabilities are patched as soon as they emerge to preserve user trust and protect their data.
What's included
- Support contracts with defined SLAs for response and fix times by defect severity.
- Compatibility updates for new iOS and Android releases and for new devices and screen sizes.
- Crash monitoring and performance tracking through observability tools, resolving issues before they spread.
- Regular security patches for vulnerabilities in the app, its libraries, and dependencies as soon as they emerge.
- Keeping both stores' compliance current with their changing policies to avoid update rejections or app removal.
- Performance improvements, bug fixes, and orderly periodic release updates, with monthly status reports.
Methodology & standards
Onboarding and assessment: we review the app, its architecture, and dependencies and establish a performance and stability baseline and a defect-severity matrix.
Monitoring setup: we install crash, performance, and alerting tools and define the SLA metrics.
Routine maintenance: we apply compatibility updates, security patches, and bug fixes on regular release cycles.
Incident response: we resolve urgent defects within SLA times with root-cause analysis to prevent recurrence.
Review and reporting: we issue monthly reports on app health, incidents, and updates, and recommend upcoming improvements.
Deliverables
- A documented SLA with response and fix times and coverage scope.
- A crash and performance monitoring dashboard with configured alerts.
- Periodic update releases published to both stores with a changelog.
- Monthly reports on app health, incidents, and security patches.
- A log of remediated vulnerabilities and compatibility status with the latest OS releases.
- Updated app documentation and a proposed improvement plan.
Regulatory controls it satisfies
Typical timeline
Support runs on a renewable subscription with response and fix times defined in the SLA, with monthly or quarterly release cycles for planned updates.
Common questions
What happens if a store rejects an update due to a policy change?
We track App Store and Google Play policy changes proactively and adapt the app ahead of enforcement dates. If a rejection does occur, we address its causes and resubmit within SLA times to keep the app continuously available.
Can you maintain an app another vendor built?
Yes. We start with an onboarding phase where we review the code, architecture, and dependencies and establish a performance and security baseline, then set a maintenance plan and take over updates and monitoring, provided the source code and publishing access are available.
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